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Customer Service Manager

Customer Service Manager Job Description

Hires, trains and manages members of a customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require a college diploma or Bachelor's degree or several years of relevant experience.

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Salary for Customer Service Manager
73500 - 98500
25th percentile
73500
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
83000
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
98500
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Senior Customer Service Specialist 57000 62250 67500 Call Centre Manager 67250 77250 89250 Senior Call Centre Specialist 53000 58500 67250 Call Centre Specialist 42250 48750 55250 Customer Service Specialist 51500 55250 57500 Explore More Salaries

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